Orders

At Dipierrobrandstore.it you can shop in multiple ways. The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new products, designers and departments. If you know what you are looking for, use the search box at the top right.

When you find an item you wish to purchase, simply select your size, then click ‘Add to bag’. You can continue shopping and add more items to your bag, or you can proceed to checkout.

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order.

After placing an order, you will receive an email from us containing all the details of your purchase.

Prices shown and final invoices will be in Euro (EUR) for all the shipping countries. To allow customers understand the Euro prices accuracy in their own currency, Dipierrobrandstore.it also shows the prices in several currencies, which are to be intended as merely indicative.

The final amount on credit cards may vary based on the fluctuations of currency and of the bank commissions. Dipierrobrandstore.it kindly suggests customers to contact their bank and be advised about the value of the prices’ conversion and about the bank commissions related to the transaction.

Credit cards will be charged in Euro (EUR), and the final price will be calculated and charged by applying the exchange rate specific of the day of the transaction.

The amount of the transactions made by credit cards will be settled only when processing the order.
If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.

Shipping

Dipierrobrandstore.it delivers parcels via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise. Also the invoice will show the amount of each item purchased.

Orders, upon confirmation of their availability and check of the bank transaction, will be processed in 48 working hours and shipped Monday to Friday (working days). As every order is unique, shipping costs will vary depending on the destination of your chosen items, please check the following recap.

AREA SHIPPING COST DELIVERY TIME
ITALY € 10 (all orders under € 150) 2 working days (excluding the islands)
free (all orders over € 150)
EUROPE € 12 (all orders under € 200) 3 working days (excluding the islands)
free (all orders over € 200)
U.S.A & CANADA € 20 (all orders under € 300) 5 working days
free (all orders over € 300)

REST OF THE WORLD (group A):
Argentina, Australia, Bahrain,
Brunei, China, Colombia, Egypt,
Greenland, Hong Kong, Indonesia,
Japan, Kuwait, Macao, Malaysia,
Mexico, New Zealand, Philippines,
Singapore, South Korea,
Sri Lanka, Thailand, United Arab

€ 30 (all orders under € 400) 7 working days
free (all orders over € 400)
REST OF THE WORLD (group B):
any other countries not listed above
(except Russia and Brazil)
€ 40 7 working days

Please keep in mind that our shipping times should be used as a guide only. Dipierrobrandstore.it cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to Dipierrobrandstore.it ’s control.

When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en. and insert the given AWB number in the specific area “Track Your Shipment”.

By logging in to the personal area, into the Orders’ section, and by clicking on each order, it is possible to read the given tracking number. Dipierrobrandstore.it suggests customers to visit DHL website in order to monitor the status of the order.

Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

Delivery

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. Dipierrobrandstore.it carefully seals parcels.

In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.

If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact Dipierrobrandstore.it at the e-mail address assistenza@dipierrobrandstore.it

If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently Antonioli.eu will not accept any related claim.

By placing an order, customers establish a commercial relationship with Dipierrobrandstore.it and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Dipierrobrandstore.it in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

Customs duty

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note that customers take full liability for all shipment costs and any eventual customs charges even if they refuse to accept a parcel due to high import duties or taxes.

Please note that is highly forbidden to declare lower amounts than the amount originally paid on the invoice; also it is forbidden to declare items as gifts. For these reasons, Dipierrobrandstore.it will deny such requests.


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