For any reason, customer can return the order, entirely or partially. Items can be returned for a size/color exchange or for refund within 14 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
If customers wish to return an item, please follow this guide:
- Access the "Orders History" section of your account
- Select the order from which you want to return your item(s) and click on the "Open RMA" button
- Select the item(s) that you wish to return by checking the box next to its name
- Choose if you are returning for a refund or an exchange (in case of exchange, we will ask you which size you would like to exchange with)
- Click the "Submit" button
After submitting such request to the Customer Service, customer will receive an email containing the return authorization number (RAN) and the detailed instructions to be followed in order to complete the return. Customer is to write the given RAN on the return tag attached to the item(s) and on the copy of the invoice which is to be put in the box. Customer is kindly invited to accurately follow the return instructions.
Return authorized by Dipierrobrandstore.it must be shipped from the same shipping country Dipierrobrandstore.it sent the parcel to.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
- If an item has a brand tag attached, it must be returned with the tag in its original position.
- Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Authorized returns must be shipped using the carrier suggested by Dipierrobrandstore.it in the email providing the return instructions. Dipierrobrandstore.it reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for Dipierrobrandstore.it or involves the collection to one of the carrier’s branches.
The shipping costs related to the return are always charged to the customer unless in case of return for product exchange for EU based customers. Only in this case the shipping costs will be covered by Dipierrorbrandstore.it.
In case of product exchange from a NON EU Country, the returned items should be shipped by the customer via DDP (Delivery Duty Pre-Paid) service at his own expenses. Otherwise the return will be refused by Dipierrorbrandstore.it and package will be sand back to the customer.
In case customer requests the refund of the item(s) returned, credit note will be issued the same day the parcel is returned to our warehouse, and only after the quality check on the item(s).
For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 working days.
Refund of orders made by bank transfer will be completed on the original bank account within 48 working hours from the delivery of the returned parcel, and only after receiving the bank details from customers.
Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.
Any duty and tax related to the import of the box are always at the customer’s expense.
Dipierrobrandstore.it reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of Dipierrobrandstore.it. In these cases, Dipierrobrandstore.it can return the box to the sender at the original shipping address. In case Dipierrobrandstore.it accepts returns that were not authorized or not in compliance, Dipierrobrandstore.it can withhold the 10% of the value of the returned item from the refund.
When returning an item from outside the European Union, you should incur in import charges. Any eventual import fees related to the return will be deducted from any eventual refunds.